Q1:  Have the console units been tested with Windows 2000 Server, 2003 Server? Other operation systems?

A1: Yes. The consoles units support Dos, Windows (3.1, 9x, 2000, NT4, ME, XP, 2003 Server), Linux, Novell (3.12-6), HP UX, and SUN operating systems.

Q2: Do the units support SUN configuration? How is the SUN configuration different than USB?

A2: Yes. Ryaim’s console units support SUN Micro Systems with USB port. There’s no difference for SUN Configuration and USB.

Q3: Do Ryaim’s console units support SUN Native resolution (1152x900)?

A3: Yes. Ryaim’s console units will auto detect the resolution.

Q4: Do Ryaim’s console units support MAC configuration? How is the MAC configuration different than USB?

A4: Yes. Ryaim’s console units support iMAC and Power MAC with USB port. There’s no difference for MAC configuration and USB.

Q5: Do Ryaim’s KVM switch have “Hot Plug” function? What is “Hot Plug”?

A5: Yes. Ryaim’s KVM switch support “Hot Plug” function for any non-PS/2 connectors. It means to add or remove connected computers without powering off the KVM switch or computers. Some O.S. (Operation Systems) like SCO Unix does not support “Hot Plug” function. If you apply “Hot Plug” to this kind of O.S., it will cause unpredictable behavior or shut down the computer.

Q6: Do Ryaim’s consoles have plug-n-play monitor support?

A6: Yes. They do.

Q7: As to Ryaim’s 1 port KVM combo- free console, is the 3-in-3 PS/2 and USB cable connections different than 8/16 port combo-free KVM switch?

A7: Yes. A 3-in-3 PS/2 cable and a 1-in-1 USB cable are provided. If USB is desired then the customer would only plug in the USB and VGA and not the attached PS/2.

Q8: Is there a way to reset the factory password-to access a password protected unit if a customer changes the password and forgets their password?

A8: No. Factory resets only.

Q9: How to change the hotkey from right control lock to scroll lock?

A9: Simultaneously press right mouse button and Esc key for a few seconds. Then the main menu page will be back on screen. At then choose Scroll lock from the main menu.

Q10: How to turn off security (user login and password) and 1-minute screen saver?

A10: Turn off "security mode" by "scr-lock + scr-lock + U" after login. But it still go " power saving mode " after ten mins.

Q11: I have a 16 port kvm ip but I can't connect it by serial port.
I have seted up the hyperterminal with flow control and without flow control but I can't connect.
I need reset the ip address of the kvm. Can you help me?

A11: If you need to reset the IP address,just run setting program (psetup) again. New address will cover the old one. If you forget the password, then you need to reset the IP KVM. Please see the attached file for the instruction to reset IP KVM switch.

Q12:How to change factory default hotkey from “Caps Lock” to “Scroll Lock” after login when there is neither OSD (On Screen Display) menu nor security input frame appearing on screen?

A12: Please follow the instructions below.
Step1: Press Caps Lock+ Caps Lock+ Spacebar to bring back the OSD menu [or say, PORT NAME screen].
Step2: Select F1 from OSD menu [or say, PORT NAME screen], then MAIN MENU will appear.
Step3: Select 06 HOTKEY and press Enter key. Then the “HOTKEY” screen will appear.
Step4: Select “Scroll Lock” and press Enter key. Then the MAIN MENU will appear. At then, the Scroll Lock will be your command hotkey. Step5: Press Esc key and it will bring you back to 101 System01 with yellow highlightedScroll Lock screen.

Q13: How to turn console security back “On” again after ROM REFLASH (or say, OSD setting back to factory default)?

A13: Please follow the instructions below.
Step1: Press Scroll Lock+ Scroll Lock+ ”U”, after completing the 5 steps above from A12.
Step2: Press scroll Lock+ Scroll Lock+ Spacebar, then the OSD menu [or say, PORT NAME screen] will appear.
Step3: Select F2 from the OSD menu [or say, PORT NAME screen], the security input frame will appear. At then, it means the console security is back on again.

Q14: How to tell what is the hokey after login to the LCD/KVM console?

A14: Please see the picture below where the yellow highlighted red words indicate is your hotkey, after you login the LCD/KVM with user name and password. It is either “Scroll Lock” or “Caps Lock” according to factory default hotkey.

  Scroll Lock is your hotkey!!!

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